Shipping Policy
This policy explains how orders placed through fiorvery.com are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
2–4 Business Days
Up to 5 Business Days
10–15 Business Days
Shown at Checkout
Order Processing
After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days.
During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.
Total delivery time includes both order processing and carrier transit time.
Delivery estimates are expected ranges and are not guaranteed arrival dates.
Shipping Charges
Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on destination and available delivery services.
You will review the shipping cost and final order total before submitting payment.
Fulfillment & Shipping Origin
Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled through our facilities or designated fulfillment partners.
The physical shipping origin may differ from the registered business address of fiorvery™.
Tracking Your Shipment
Once an order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.
Tracking updates may require additional time after a shipping label is created.
Shipping Address Changes
Please review your name, delivery address, apartment number, postal code, and contact details carefully before submitting your order.
If an error is discovered after ordering, contact service@fiorvery.com as soon as possible.
P.O. Boxes & Territories
Availability for P.O. boxes, APO/FPO addresses, and certain territories depends on destination and carrier availability.
Available shipping options will appear during checkout when supported.
Delayed or Inactive Tracking
Temporary gaps in tracking updates may occur while parcels move between facilities, carriers, or shipping networks.
If tracking has not updated for an extended period, contact us with your order number for assistance.
Lost Shipments
If a package appears to have been lost during transit, please contact customer support with your order number.
After reviewing available shipping information, we will provide an appropriate solution.
Delivered But Not Received
If tracking shows "Delivered" but you cannot locate your parcel, please check the delivery area, mailbox, household members, neighbors, and carrier information.
If the package cannot be located, contact us for review.
Damaged, Incomplete, or Incorrect Orders
Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from the product description.
- Your order number
- Description of the issue
- Photos showing the item and packaging
Product variation notice: Natural materials, ceramic finishes, and handcrafted details may have slight variations in color, texture, and appearance.
International Delivery & Import Charges
International shipping availability depends on destination and checkout options.
Import duties, taxes, brokerage fees, or similar charges may be applied by local authorities and are generally the recipient's responsibility.
Need help with a shipment?
Contact fiorvery™ customer support with your order number. We aim to respond within 24 hours.