How can we help?
Have a question about our coffee brewing essentials, tea and matcha collections, tableware, an existing order, shipping, payment, returns, or product information? Our customer-support team is here to assist you.
service@fiorvery.com
Within 1–2 Business Days
Product & Order Support
If you have questions regarding your order, product details, shipping updates, or received items, please contact our customer support team.
To help us assist you faster, please include:
- Your order number
- Email address used during checkout
- A detailed description of your request
- Relevant photos when applicable
Please note: For handcrafted ceramics, natural materials, and artisan-inspired products, minor variations in texture, color, and finish may occur and are part of the unique character of each piece.
Before Contacting Us
For order-related questions, please prepare your order information before contacting our team.
Do not send returns directly to our registered business address.
Once your request has been reviewed and approved, our customer-support team will provide the appropriate instructions and return information.
Response Time
We aim to respond to all customer inquiries within 1–2 business days.
Requests involving shipping carriers, payment providers, or additional order verification may require extra processing time.
Customer service hours: 8:00 AM – 10:00 PM