Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for purchases made through fiorvery.com.
30 Calendar Days After Delivery
5–10 Business Days After Approval
Contact Customer Support First
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To remain within the return period, please contact us before the 30-day period expires.
Starting a Return Request
Before sending an item back, email:
service@fiorvery.com
Please provide:
- Your order number
- Product name or description
- Reason for return
- Relevant photographs when applicable
- Photos of packaging for damaged orders
Return Eligibility
Eligible products should generally be:
- Unused and in original condition
- Complete with original accessories
- Returned with original packaging where possible
- Suitable for reasonable inspection
- Accompanied by proof of purchase
Product Variations & Materials
fiorvery™ products may include ceramic, natural materials, and handcrafted-inspired details.
Product variation notice: Minor differences in color, texture, finish, and handmade details are natural characteristics and are not necessarily considered defects.
Return Address & Authorization
Do not automatically send merchandise to our registered business address.
After your request has been reviewed and approved, customer support will provide the correct return instructions.
Non-Returnable Items
Certain products may not qualify for returns because of customization, product condition, safety, or other considerations.
- Personalized products
- Gift cards
- Final sale items
- Products damaged after delivery by misuse
Damaged, Defective, Incorrect Orders
Please contact us within 7 calendar days after delivery if your order arrives damaged, defective, incomplete, or incorrect.
Provide your order number, description of the issue, and supporting photos.
Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping costs.
For confirmed issues caused by fiorvery™, we will provide an appropriate solution.
Returning The Package
Customers should use reliable shipping services and retain tracking information until the return is completed.
Inspection & Refund Timing
After an approved return arrives and is inspected, eligible refunds are normally initiated within 5–10 business days.
Refund Method
Approved refunds are issued to the original payment method used for the order.
Exchanges
Exchanges depend on product availability. If unavailable, customer support may recommend a return and replacement order.
Order Cancellation
Cancellation requests should be submitted as soon as possible.
No cancellation fee is charged when an order is successfully cancelled before fulfillment.
Consumer Rights
This policy does not limit consumer rights provided under applicable laws and regulations.
Need help with a return?
Contact fiorvery™ customer support with your order number. We aim to respond within 24 hours.